Shipping policy
Shipping Policy
At Ember Circles, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our delivery methods, timelines, and conditions.
1. Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Options
- Express Shipping (Free) — ships next business day
- DHL Express (£6.90) — 1–2 business days
- Royal Mail Free Shipping — 3 business days
3. Delivery Times
Delivery times vary by destination. Once shipped, you will receive a tracking number to monitor your order. Estimated delivery: 3–10 business days depending on location.
4. International Shipping
We ship internationally. Customers are responsible for any import duties, taxes, or customs fees that may apply.
5. Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery window, please contact us at contact@embercircles.store and we will assist you.
6. Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Contact
For any shipping questions, contact us at contact@embercircles.store.
Ember Circles — Birmingham, United Kingdom