FAQ

Orders typically take 1-3 business days to process before shipping. Once shipped, standard delivery within the United States takes 5-7 business days, while express shipping arrives in 2-3 business days. You'll receive a tracking number via email once your order ships so you can follow its progress.

We offer a 30-day return window from the date you receive your order. Items must be unworn, in original condition, and returned in their original packaging. Once we receive your return, refunds are processed within 5-10 business days to your original payment method.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through our encrypted payment system.

We recommend visiting a local jeweler for professional sizing, as this is the most accurate method. You can also use our downloadable ring sizer guide on each product page. If you're between sizes, we suggest sizing up for comfort, especially for rings you plan to stack.

Our rings are crafted from high-quality materials including sterling silver, 14k gold fill, and solid 14k gold. Each product page specifies the exact materials used. All our metals are nickel-free and safe for sensitive skin.

Absolutely! Our rings are designed to stack beautifully together, regardless of metal type. Mixing metals creates a unique, personalized look that's very much on-trend. We encourage experimenting with different combinations to find your perfect stack.

Currently, we ship within the United States only. We're working on expanding our shipping options and hope to offer international delivery in the future. Sign up for our newsletter to be notified when international shipping becomes available.

To keep your rings looking their best, store them in a dry place away from direct sunlight. Clean gently with a soft cloth and mild soap if needed. Avoid exposure to harsh chemicals, perfumes, and lotions. We include care instructions with every order.

If your ring doesn't fit as expected, you can return it within 30 days for a full refund or exchange for a different size (subject to availability). We want you to love how your rings fit and feel, so don't hesitate to reach out if you need assistance.

You can reach us at hello@ember-circles.com and we'll respond within 24 hours during business days. We're here to help with any questions about your order, sizing, styling advice, or general inquiries about our rings.